Messages are read on business days, Central European Time, which is where the publisher is based. A reply usually takes two to three business days; a detailed correction can take longer because the page is checked before it is changed.
Postal address and company details
- EDOLIN s.r.o.
- Světova 523/1, Libeň, 180 00 Praha 8, Czech Republic
- Company number: 10839836
- VAT: CZ10839836
This is the registered address of the company that publishes Acme Works. Formal correspondence sent there reaches the publisher.
What is useful to send
- Corrections. The page address and the specific sentence that is wrong, with a source if you have one. These are acted on first.
- Gaps. A problem you could not find an answer to here. Descriptions of what you saw on screen are more useful than a diagnosis.
- Accessibility problems. If a page is difficult to use with a keyboard, a screen reader or at a particular size, please say which page and which tool.
- Privacy requests. Access, correction or deletion requests under the Australian Privacy Principles or the GDPR, as described in the privacy policy.
- Business correspondence. Advertising and legal matters, addressed to the company above.
What cannot be answered here
Some requests arrive regularly and are better sent elsewhere, so it is worth saying plainly what this publisher cannot do.
- Account problems with a game. Acme Works has no relationship with any game publisher's support team and no access to any account. Recovery, bans, refunds and purchases all have to go to the publisher of that game.
- Codes, keys or in-game items. None are held or issued here, and none are for sale.
- Individual legal or financial advice. The pages about consumer rights are general information. A specific dispute belongs with the consumer protection agency in your state or territory.
- Remote help with a computer. Nobody writing from this address will ever ask for remote access, a password or a payment. If a message claiming to be from this site does, it is not from this site.
What happens to an email you send
Your message, your address and anything you include in it are held in the publisher's mailbox for as long as needed to deal with the matter, and then for up to twelve months so that a follow-up makes sense. Nothing is added to a mailing list, because there is no mailing list, and nothing is passed to an advertiser. The privacy policy describes this in full, including how to ask for a copy of your correspondence or its deletion.
A note on urgency
If money has been taken, an account has been compromised, or a message has threatened you, the useful contacts are not here. Report scams to Scamwatch, contact your bank directly about a payment, and see the Australian Cyber Security Centre for a compromised account. In an emergency, call 000.